Terms and Conditions

SafeTravel Registration and SafeTravel Subscription Service

Creating Accounts

When creating a SafeTravel account, it is important to select the appropriate type of registration. Tour group registration is intended for New Zealanders travelling overseas as part of a tour, sporting, or other group and should not be used by individuals or family groups.

If you are registering a tour group, registration should be completed by the tour organiser, on behalf of the individuals participating in the tour. Consent from each individual needs to be obtained before registration can occur. Tour group participants may also register themselves as individuals.

Note that tour group registration requires minimal detail to be entered about each tour participant. In the event of an emergency we may need to contact tour organisers for further information about individuals.

Privacy

The Ministry collects personal information voluntarily entered on your account for the purpose of providing travel advisory emails and consular services. Further information on Safe Travel privacy is available here.

Security

The Ministry uses 128-bit Secure Socket Layer (SSL) encryption and employs firewalls and intrusion prevention and detection systems to ensure your information is kept safe during transmission.

Continuity of Service

The Ministry makes no warranty or representation, express or implied, as to continuity of service and reserves the right to suspend, terminate or otherwise alter access to some or all of the site's services at any time and without notice.

Revisions

The Ministry may revise these Terms of use at any time. Any revisions will take effect upon notice to users by way of a posting to mfat.govt.nz or safetravel.govt.nz. Contact cons@mfat.govt.nz or enquiries@mfat.govt.nz for further information.

Unsubscribe

Once you have registered, details will remain available unless deliberately removed, with the exception of destination details which will become unavailable 30 days after departing a destination.

To stop receiving contact, log in and enter departure dates to show you are no longer travelling.

To remove a registration, send a request to cons@mfat.govt.nz to remove the account.

Disclaimer

The Ministry will make every effort to contact an individual, family, and tour, sporting and other groups in the event of an emergency, but this cannot be guaranteed in all instances. 

Contact

If you have questions, comments or complaints about any aspect of this service, please contact us at: cons@mfat.govt.nz

Email Activation

Your account will not become active until you have confirmed the primary email address.

The Ministry sends an activation email to each address provided. You must click the link in the email to activate the account. No travel advisory emails will be sent to email addresses that have not been activated. If you do not wish to receive any emails by activating your account, you do not need to take any further action. Simply do not click the activation link and you will not receive any travel advisory emails.

Acceptable Use

You can give up to six email addresses to receive travel advisory emails. Only add another person’s email address if you believe they want to receive these travel advisories. Adding the same address more than once so that another person receives multiple emails from the Ministry is a breach of acceptable use. The Ministry can cancel your account if you use this service to repeatedly email, spam, or otherwise act in a way the Ministry considers unacceptable. To prevent further abuse, the Ministry may take any other steps it believes are necessary.

Unsubscribe

To unsubscribe from this email service, either:

• click on the link to unsubscribe in any travel advisory email sent to you; or
• log on to your account and delete email addresses or deactivate the entire account.

Privacy Statement

If you access consular assistance through the Ministry of Foreign Affairs and Trade, including New Zealand Embassies, High Commissions and Consulates-General around the world, or register on SafeTravel we will collect and use your personal information for the purposes of providing consular services to you. We use databases called SafeCase, SafeTravel and – in an emergency - SafeCrisis to record the personal information we hold.

Information about the consular services we provide is set out on the SafeTravel website.

We may need to share the information we hold with other New Zealand and host government agencies or service providers, such as hospitals, for the purpose of providing consular services to you or as required by law. If we need to share the information for reasons other than providing consular services to you, we will only do so in accordance with law or with your consent. We will store and destroy your information in accordance with the requirements of the New Zealand Privacy Act and Public Records Act.

By accessing consular services or registering on SafeTravel, you understand that the Ministry, including the relevant Embassy, High Commission, or Consulate-General, may use, disclose, store and dispose of the information as stated.

Accessing personal information

Individuals have the right to access personal information about them that is held by the Ministry. The Ministry will seek confirmation of the identity of the person making the request as set out in s45 of the Privacy Act.

The Privacy Officer

The Privacy Officer deals with any queries about the Ministry’s Privacy Policy and obligations under the Privacy Act 1993, as well as any complaints or potential breaches.

The Ministry’s Privacy Officer can be contacted via email on privacy@mfat.govt.nz

or by writing to:

The Privacy Officer,
Ministry of Foreign Affairs and Trade,
195 Lambton Quay, Private Bag 18-901,
Wellington,
New Zealand.